Refund & Cancellation Policy

1. Seven-day complimentary trial

Eligible new users may receive a seven-day complimentary trial after registration review and activation by the coaching team. No programme fee is charged through this website when trial access begins.

Trial access ends at the recorded expiry time unless programme access is activated earlier or another arrangement is made by the coaching team.

2. Programme options

Users do not need to select a paid programme duration when registering. After the complimentary trial, they can arrange either a three-month or six-month programme with the coaching team. Continued access is activated and managed manually and does not automatically renew through the website.

3. No online payment processing

Tamil Postpartum Coach does not currently provide website checkout, recurring billing or automatic subscription payment processing. You should not be asked to enter complete card details, UPI PINs, banking passwords or similar payment credentials into this website.

4. Fees arranged directly with the coaching team

Where a programme fee applies, the amount, payment method and any specific cancellation or refund conditions may be communicated directly by the coaching team outside this website. Confirm the programme, amount and payment details before making a direct payment.

Terms communicated at the time of that arrangement also apply, subject to applicable consumer rights and law.

5. Cancelling programme access

If you no longer wish to continue, contact the coaching team to request cancellation or deactivation of programme access. Ending access does not automatically create a right to refund a fee paid outside the website.

6. Refund requests

If you paid a programme fee directly and believe a refund should apply, contact the team with enough information to identify your account and payment. Refund eligibility may depend on the agreement made when payment occurred, programme access already provided, services already delivered and applicable consumer rights.

Do not send complete card numbers, banking passwords, PINs, OTPs or similar authentication credentials when requesting support.

7. Significant service issues

If a significant technical or service issue prevents meaningful access for a material period, report it to the team. Where appropriate, we may first restore access, extend access or provide another reasonable solution before considering a refund or other remedy.

Brief maintenance periods, isolated playback issues or temporary internet/provider interruptions do not automatically create a right to a refund.

8. Access after a refund

If a programme fee is refunded, programme access connected with that payment may be deactivated or ended. The effective date may depend on the circumstances and any agreement reached with the coaching team.

9. Account deletion is separate

An account/data deletion request and a refund request are separate processes. Requesting deletion does not automatically cancel a payment arrangement or create a right to refund, and receiving a refund does not necessarily require immediate deletion of all account records.

10. Consumer rights, updates and contact

Nothing in this policy is intended to remove or restrict a consumer right or legal remedy that cannot lawfully be excluded. This policy may be updated as payment arrangements, programme delivery or applicable requirements change.

For programme cancellation, direct-payment or refund questions, use the Contact page to reach the coaching team.